Hi Daniel,
I'm a title consultant. I've seen demos of eclosing and I'm an expert on Qualia and know it inside and out.
eClosing's user interface makeover last year is a big improvement, but it's still a bit dated compared to Qualia. eClosing is an EXCELLENT value for price. You're not going to get a lower price for title software. But you do get what you pay for. If cost is your biggest factor, then eClosing is probably the way to go. For very low volume agents - I definately recommend eClosing.
However, Qualia is hands down my favorite title production software. The price is higher but you get a LOT for it. For large agencies, the efficiency gains they can make with Qualia will offset the higher cost.
Their interface is the most modern and user friendly.
If you also have their Connect online portal service, you can make huge efficiency gains by automating a lot of communication and data collection from all other parties in the transaction. Connect is also a nice selling point to draw in new referral partners. Most realtors, buyers & sellers love it. A lot of lenders won't use it, you'll still need to log into the lender's portal to communicate with them and send them docs.
Qualia also offers daily reconciliation services. It isn't cheap, but if you combine it with opening your escrow account with Bank United, Bank United will offset the cost of reconciliation services on a slide scale based on how much money you are passing through the account each month. Their banking fees for title companies are insanely low too but you have to go through their special department for title companies, not a bank branch. (if you want more info on this, let me know and I'll put you in touch with the right person). I also highly recommend Bank United.
Qualia also offers really advanced workflow and task management. If you take advantage of all the features, you can make huge efficiency and quality assurance gains there too. This requires a bit of upfront learning and setup as well as on-going maintenance, but it is well worth putting in the time and effort here. (No extra cost for this feature)
Qualia Marketplace makes it really easy to order title searches, commitments, tax certs and more. Again, makes you more efficient. Prices there are reasonable. You can just pay per thing you order with a small service fee to Qualia - good for small agencies. Bigger agencies benefit from subscribing to the marketplace - overall they'll pay less for the subscription than ala carte service fees. The price is nominal compared to the convenience and efficiency gains.
Short comings: Qualia support has a bad name. They have done a lot to improve their support staff over the last 2 years or so but most support people come from a tech background not title. That's a challenge for all title tech companies. Finding people like me with skills and experience in both is really rare.
If you do a LOT of commercial work - Qualia isn't the right choice. Older companies like SoftPro have the disadvantage of trying to make old code look and function like new code. But they have the advantage of 30 years of software development to accommodate every little nuance of title in every state. Younger companies like Qualia have the new code, new functionality but they aren't old enough to have development for all the little title details. Qualia does a very good job on residential transactions in most states. They will continue to get better and better. But there will be some little title specific things that drive you nuts that they don't do or don't do well.
Please feel free to contact me if you'd like to discuss the pros and cons further (no charge)
https://calendly.com/cheryl_evans
If you do decide to make the switch, please keep me in mind. I offer consulting services for software migration and implementation that will help to guarantee a smooth and successful transition.
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Cheryl Evans
Carnanco
Marketing, Technology & Operations Consultant to the Title Industry
cheryl.evans@carnanco.infoHire Me!
www.carnanco.infoFree Content:
www.cheryl.wTf------------------------------
Original Message:
Sent: 09-07-2022 08:12
From: Daniel Penetar
Subject: E-Closing vs. Qualia
Has anyone used both E-Closing and Qualia that can speak to the similarities and difference between these two softwares?
From what I have read on the discussion forums so far, people seem to love or hate Qualia and many people complain it is overpriced. We use E-Closing now and it is a great deal in my opinion with Reconciliation included for Old Republic Agents.
Interested in Qualia. It certainly "looks" a lot more aesthetically pleasing than E-Closing, but I am concerned about how much it costs and how it performs, because E-Closing has been very good for us.
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Daniel Penetar
Steamtown Real Estate Closings
Scranton PA
+1 (570) 343-1141
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