Open Forum

 View Only
  • 1.  Number of closings per week

    Posted 04-14-2023 10:44
    A question for everyone.  We are having some debate in our office on what is the appropriate number of closings expected per week for a closer.
    I'd really appreciate any feedback I can get on that.


    Jacqueline Doud, ITP, IEP

    Title Production Manager

    Kankakee County Title Company

    311 N Kinzie Ave, Ste 1

    Bradley IL 60915

    (815) 933-8525 

     

    WARNING – FRAUDULENT FUNDING INSTRUCTIONS

    Email hacking and fraud are on the rise to fraudulently misdirect funds. Please call your escrow officer immediately using contact information found from an independent source, such as the sales contract or internet, to verify any funding instructions received. We are not responsible for any wires sent by you to an incorrect bank account.

     

     


    ALTA Marketplace


  • 2.  RE: Number of closings per week

    Posted 04-17-2023 06:56
    Edited by Cheryl Evans 04-17-2023 06:58

    Hi Jacqueline, Great question! I think it's important to further define some parameters to get some good answers.

    In some title agencies a closer is expected to prepare the settlement sheet and obtain the lender's approval of said settlement sheet, make sure the file balances, make sure all payoffs have been updated and if they haven't been - obtain updated ones, prepare all title agency closing documents such as affidavits and deeds, print the documents - including checks, travel to and from closing, conduct the closing, notarize the documents, disburse the funds at closing  (for a purchase). Upon return to the office they might have to scan the package, fax/email copies of documents to numerous parties, send wires, send recording and even prepare an instant policy.

    In other title agencies, a closer might literally, receive the loan package, print all docs, travel to/from closing, conduct closing, notarize, scan and/or overnight signed docs back to the office, done.

    So... can you be more specific about the expected actions of said hypothetical closer? Please include if the closings are in office or out of office. If out of office, the average time spent traveling.

    It's also important to know if the closer is doing primarily refinances or purchases, residential or commercial? Are they generally average, simple residential transactions, or complex transactions with extenuating circumstances? These things will effect how long you're at a the closing table. Personally, I can knock out a refi in 30 minutes from sit to stand. But I've also had complex multi-property, commercial transactions that took 8 hours +.



    ------------------------------
    Cheryl Evans
    Carnanco
    Marketing, Technology & Operations Consultant to the Title Industry
    [email protected]
    Hire Me! www.carnanco.info
    Free Content: www.cheryl.wTf
    Online Community https://community.wickedtitleforum.com/
    ------------------------------

    ALTA Marketplace


  • 3.  RE: Number of closings per week

    Posted 04-17-2023 10:46
    Thank you Cheryl.
    We are a small agency with 2 closer/processors.  The first scenario you mentioned is closest to our situation with the exception of a few things.  All our closings are in house, or with a mobile notary is someone needs it.  I've made some edits to your example.  I really appreciate the help with this.

    In some title agencies a closer is expected to prepare the settlement sheet and obtain the lender's approval of said settlement sheet, make sure the file balances, make sure all payoffs have been updated and if they haven't been - obtain updated ones, prepare all title agency closing documents such as affidavits and order deeds, print the documents - including checks, travel to and from closing, conduct the closing, notarize the documents, disburse the funds at closing  (for a purchase). Upon return to the office they might have to scan the package, fax/email copies of documents to numerous parties, send wires, send recording and even prepare an instant policy. 



    Jacqueline Doud, ITP, IEP

    Title Production Manager

    Kankakee County Title Company

    311 N Kinzie Ave, Ste 1

    Bradley IL 60915

    (815) 933-8525 

     

    WARNING – FRAUDULENT FUNDING INSTRUCTIONS

    Email hacking and fraud are on the rise to fraudulently misdirect funds. Please call your escrow officer immediately using contact information found from an independent source, such as the sales contract or internet, to verify any funding instructions received. We are not responsible for any wires sent by you to an incorrect bank account.

     

     





    ALTA Marketplace


  • 4.  RE: Number of closings per week

    Posted 04-17-2023 13:29

    In one of your messages and someone else's reply, the thinking is 10-15 per week.  Let's work it backward to see if you still think it makes sense.

    Let's say the closer has 35 productive hours of work per week focused only on processing files (which is probably too high).

    At 10 closings for the week. That is 3.5 hours per file.  Is that reasonable?  Let's keep breaking it down...

    Here is our agreed upon closing to do list. I'm going to put some time estimates against each item. Feel free to do this exercise on your own and agree/disagree with me. But this exercise will help you to figure out if 10 closings in a week is reasonable.

    prepare the settlement sheet and obtain the lender's approval of said settlement sheet (possibly more than once) 1hr
    make sure the file balances 15min
    make sure all payoffs have been updated and if they haven't been - obtain updated ones 15-30min
    order deeds 5min
    print the documents - including checks 10min
    conduct the closing & notarize the documents 1hr
    disburse the funds &
    scan the package 30min
    fax/email copies of signed documents to 
    numerous parties 15min
    misc other communications 25min

    Total time spent: 3.75 hours



    ------------------------------
    Cheryl Evans
    Carnanco
    Marketing, Technology & Operations Consultant to the Title Industry
    [email protected]
    Hire Me! www.carnanco.info
    Free Content: www.cheryl.wTf
    Online Community https://community.wickedtitleforum.com/
    ------------------------------

    ALTA Marketplace


  • 5.  RE: Number of closings per week

    Posted 04-18-2023 09:52
    I love seeing so many different perspectives from all over the country.  This has all been very enlightening.
    Thank you all so much.


    Jacqueline Doud, ITP, IEP

    Title Production Manager

    Kankakee County Title Company

    311 N Kinzie Ave, Ste 1

    Bradley IL 60915

    (815) 933-8525 

     

    WARNING – FRAUDULENT FUNDING INSTRUCTIONS

    Email hacking and fraud are on the rise to fraudulently misdirect funds. Please call your escrow officer immediately using contact information found from an independent source, such as the sales contract or internet, to verify any funding instructions received. We are not responsible for any wires sent by you to an incorrect bank account.

     

     





    ALTA Marketplace


  • 6.  RE: Number of closings per week

    Posted 04-17-2023 10:40

    Jacqueline, please define the role of your "closer".

    If they are only a notary signing agent, then 4 to 5 per day or about 20 closings per week.

    If your closer also prepares CD's, balances with bank , prints check and goes to the closing table then 2 to 3 per day or about 10-15 per week is more reasonable.

     

     

    Have a great day!

    Robin

     

    Please send all new title order requests to [email protected]

     

    Robin L. Myerski,      Title Agent/Owner  

    Elite Closings, LLC      P:724-687-0421x102  

    7031 Crider Road       F:724-687-0432

    Suite 150                       C:724-316-1087

    Mars, PA 16046           www.eliteclosing.net

     

    **WARNING **PLEASE NOTE** ELITE CLOSINGS WILL NEVER ASK YOU TO WIRE FUNDS MORE THAN 24 HOURS PRIOR TO YOUR SCHEDULED CLOSING TIME. PLEASE NOTIFY OUR OFFICE AT 724-687-0421 IF YOU ARE ASKED TO DO THIS. UNDER NO CIRCUMSTANCE SHOULD YOU WIRE FUNDS UNLESS YOU SPEAK TO AN ACTUAL STAFF MEMBER AT THIS PHONE NUMBER WHICH YOU SHOULD VERIFY ON OUR WEBSITE AT WWW.ELITECLOSING.NET ELITE CLOSINGS WILL NOT BE RESPONSIBLE FOR LOST FUNDS SHOULD YOU NOT VERIFY WITH THIS PHONE NUMBER 724-687-0421 IN ADVANCE OF SENDING****

     

    **Be aware!  Online banking fraud is on the rise.  If you receive an email containing WIRE TRANSFER INSTRUCTIONS call our office immediately to verify the information prior to sending funds,

    (724)687-0421**

    SSI Registered Agent Official Seal

     

    WARNING – FRAUDULENT FUNDING INSTRUCTIONS  Email hacking and fraud are on the rise to fraudulently misdirect funds. Please call your escrow officer immediately using contact information found from an independent source, such as the sales contract or internet, to verify any funding instructions received. We are not responsible for any wires sent by you to an incorrect bank account.

     

     




    ALTA Marketplace


  • 7.  RE: Number of closings per week

    Posted 04-17-2023 11:59

    Thank you Robin.  From some others I've spoken directly to not through this thread, I'm getting the same answer.  Our closers do all types of transactions, they are generally not too complex and the examiners help with title clearance.  So I think 10-15 per week is spot on.  Thank you for your input.



    ------------------------------
    Jacqueline Doud IEP, ITP
    Title Production Manager
    Kankakee County Title Company
    Bradley IL
    +1 (815) 933-8525
    ------------------------------

    ALTA Marketplace


  • 8.  RE: Number of closings per week

    Posted 04-17-2023 10:45

    Great Question, this has come up multiple times in my career. My best closer with 20 years' experience  (CDs, closing doc prep, and funding) could comfortably handle 40-60

    However, gal who transitioned from the lending side. She could comfortable handle 25-30, but once she got in the 35-40 she could get overwhelmed. She was slower paced compared to others in our office. However, she rarely had errors.

    This is going to depend on your process.   If a closer is also processing the file "Clearing title" and working with the lender the productivity goes down because there are more steps for them to complete each file.

    It also can make a difference on the type of transaction as the time involved can differ between cash or lender.

    The simplest way is to figure the office average is:

    amount of closing for the week/ number of closers = average number of file per closer.  

    Example:  200/6 = 33.3 files per closer per week.   

     

    Keep in mind this simple math and does account for the human parts of the process and it doesn't consider the type of transactions. I use this number mainly for goal setting and to encourage higher productivity.

     

     

     

    Shea Hartmann

    Operations Manager

     

    First Iowa Title Corporation

    1001 Grand Avenue

    West Des Moines, IA 50265

    Office: 1-515-225-9029 x 120

    Cell: 712-281-1261

    [email protected]

     

     




    ALTA Marketplace