A couple of years ago the school district where my kids attend school was hit with a ransomware attack 3 weeks into the school year. It took the school district with all of its resources coupled with local, state and federal resources over 2 months before they were able to return connectivity to the district - this included working computers in classrooms and administration offices, wifi signals, and EMAIL for all employees and students of the district. With all of their means of electronic communications frozen, getting information out to the community was challenging. In addition, the federal agencies had strict rules about what information could be publicly shared while negotiations and other methods of resolution were being pursued.
So for all those frustrated by any perceived lack of communication from "official" channels at FNF and/or how long it is taking for resolution, I urge you patience, more patience, and then some more patience. I have every confidence that FNF is working as hard as they can to resolve this issue and I am sure they are working closely with government agencies as well. This is not an easy nor quick issue to resolve. It will take far longer to resolve than anyone is comfortable with.
In the meantime, if there are any agents out there struggling as a result of this attack. Please reach out for help to trusted individuals and companies in your network, here on the ALTA forum or at the Wicked Title Forum. There are people ready and willing to help in any way that we can.
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Stay Wicked my Friends,
Cheryl, your sales and marketing coach at
www.Cheryl.wTfWicked Title Forum
Online Business Support Community for the Title Industry
https://community.wickedtitleforum.com/cheryl.evans@carnanco.info------------------------------
Original Message:
Sent: 11-30-2023 10:17
From: Lisa Blythe
Subject: Why Is There Crickets Around The FNF Breach?
I agree wholeheartedly. While I'm sure this is a challenging time for them, as an agent, I've been looking for communications about this since Nov. 19 and have only been able to find on non-mainstream sources. This could be an incredible learning and educational experience as we in the field continue to battle customer perceptions on why we have instituted robust security measures which sometimes take a little more time and expense, when the "other title company down the street doesn't." Diligence is a daily duty now and despite all our efforts, we all know that it isn't a matter of if we'll experience a cybersecurity incident, but when. I was really hoping to learn something from this situation about Best Practice Forward, proactive, responsive ways to communicate with customers, stakeholders and agents. We received an email yesterday (10 days post incident) and still don't have a time frame on when we can issue policies.
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Lisa Blythe
Director of Compliance
Southern Title Holding Company, LLC
Daytona Beach FL
+1 (386) 316-3141
Original Message:
Sent: 11-29-2023 18:50
From: Nicole Milliron
Subject: Why Is There Crickets Around The FNF Breach?
Coming on to the open forum today I was expecting to see a robust discussion on the FNF Breach,
-Its impact overall to the Title community right now?
-How it highlights the unrelenting attacks on the Title Insurance Industry as a whole? If a fortune 500 company is taken down, what does that say about everyone else?
-How in general the Title Community has not embraced a cyber security first strategy in their operations?
-Why take cybersecurity seriously? ex: BEC is a breach.
-Why you will happily pay the ransom...
-Why you will increase your security the easy way, or the hard way.
-How to start attacking the problem of a lack of cybersecurity.
Even jumping over to the Tech forum, nothing mentioned, nothing discussed. How could this be?
We are recording a webinar on these items and will happily share it here, but I thought a discussion should at least be started on the topic.
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Trent Milliron
CEO
Kloud9 IT
Cleveland OH
+1 (844) 556-8394
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