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  • 1.  Why Is There Crickets Around The FNF Breach?

    Posted 11-29-2023 18:51

    Coming on to the open forum today I was expecting to see a robust discussion on the FNF Breach,
    -Its impact overall to the Title community right now?
    -How it highlights the unrelenting attacks on the Title Insurance Industry as a whole? If a fortune 500 company is taken down, what does that say about everyone else?
    -How in general the Title Community has not embraced a cyber security first strategy in their operations?
    -Why take cybersecurity seriously? ex: BEC is a breach.
    -Why you will happily pay the ransom...
    -Why you will increase your security the easy way, or the hard way.
    -How to start attacking the problem of a lack of cybersecurity.

    Even jumping over to the Tech forum, nothing mentioned, nothing discussed. How could this be? 

    We are recording a webinar on these items and will happily share it here, but I thought a discussion should at least be started on the topic.

    Trent Milliron
    Kloud9 IT
    Cleveland OH
    +1 (844) 556-8394
    ALTA Marketplace

  • 2.  RE: Why Is There Crickets Around The FNF Breach?

    Posted 11-30-2023 08:05


    This week has continued to show the resolve of the title industry as we've rallied to support FNF and their clients to have a safe and timely month end of closings.  I've witnessed their direct operations working with FNF agents to find creative and trusted work arounds to protect the integrity of closing dates and contract requirements for buyers and sellers.  While this forum may not be filled with conversations on the topic it is likely because the title community has been working around the clock to help.

    From my experience, FNF is a security-forward organization and has been a leader in cyber-security, BEC and data protection awareness - both internally and with its agent partners.  I feel confident in saying the industry empathizes with the events of this week as evidenced by the cooperation and support it is providing.  A single person, patch or process may create vulnerabilities that can have an outsized effect.  These risks are agnostic to size and scope of operations and create an environment that demands an elevated security stance for all organizations in the industry.

    I believe there will be lessons learned from these events that will make all of us more aware and secure going forward.  To the extent I can be part of an elevated dialog around the issue, count me in. 

    Thomas Cronkright Esq.
    Sun Title Agency of Michigan, LLC
    Grand Rapids MI
    +1 (616) 317-4221

    ALTA Marketplace

  • 3.  RE: Why Is There Crickets Around The FNF Breach?

    Posted 11-30-2023 09:35
    I couldn't agree more. As an agent we've implemented all the security measures plus more pursuant to the ALTA best practices but the big boys like Fidelity don't seem to care or aren't checking to make sure their security measures are working

    Roger D. Worth
    Columbus Title Agency of Central Ohio, LLC
    7500 Slate Ridge Blvd.
    Reynoldsburg, OH 43068
    614-866-2782 (Phone)
    614-751-8582 (Fax)

    ALTA Marketplace

  • 4.  RE: Why Is There Crickets Around The FNF Breach?

    Posted 11-30-2023 10:17

    I agree wholeheartedly. While I'm sure this is a challenging time for them,  as an agent, I've been looking for communications about this since Nov. 19 and have only been able to find on non-mainstream sources. This could be an incredible learning and educational experience as we in the field continue to battle customer perceptions on why we have instituted robust security measures which sometimes take a little more time and expense, when the "other title company down the street doesn't." Diligence is a daily duty now and despite all our efforts, we all know that it isn't a matter of if we'll experience a cybersecurity incident, but when. I was really hoping to learn something from this situation about Best Practice Forward, proactive, responsive ways to communicate with customers, stakeholders and agents. We received an email yesterday (10 days post incident) and still don't have a time frame on when we can issue policies. 

    Lisa Blythe
    Director of Compliance
    Southern Title Holding Company, LLC
    Daytona Beach FL
    +1 (386) 316-3141

    ALTA Marketplace

  • 5.  RE: Why Is There Crickets Around The FNF Breach?

    Posted 12-01-2023 15:39

    A couple of years ago the school district where my kids attend school was hit with a ransomware attack 3 weeks into the school year. It took the school district with all of its resources coupled with local, state and federal resources over 2 months before they were able to return connectivity to the district - this included working computers in classrooms and administration offices, wifi signals, and EMAIL for all employees and students of the district. With all of their means of electronic communications frozen, getting information out to the community was challenging. In addition, the federal agencies had strict rules about what information could be publicly shared while negotiations and other methods of resolution were being pursued.

    So for all those frustrated by any perceived lack of communication from "official" channels at FNF and/or how long it is taking for resolution, I urge you patience, more patience, and then some more patience. I have every confidence that FNF is working as hard as they can to resolve this issue and I am sure they are working closely with government agencies as well. This is not an easy nor quick issue to resolve. It will take far longer to resolve than anyone is comfortable with.

    In the meantime, if there are any agents out there struggling as a result of this attack. Please reach out for help to trusted individuals and companies in your network, here on the ALTA forum or at the Wicked Title Forum. There are people ready and willing to help in any way that we can.

    Stay Wicked my Friends,
    Cheryl, your sales and marketing coach at www.Cheryl.wTf

    Wicked Title Forum
    Online Business Support Community for the Title Industry

    ALTA Marketplace