Open Forum

All Communities
 View Only
  • 1.  How Much Time Per Day Does Email Cost?

    Posted 02-13-2024 12:46

    ALTA member Todd Hougaard provided this article discussing the need to improve communications in the title industry. He posed these question to start a discussion about how much time we spend on email every day.

    1. How many emails do you receive each day e.g., 100? 300? 500?
    2. How much of your work time is spent on email e.g., 10%? 40% 75%?

    Jeremy Yohe
    Vice President of Communications
    American Land Title Association
    Washington DC
    +1 (202) 261-2938
    ALTA Marketplace

  • 2.  RE: How Much Time Per Day Does Email Cost?

    Posted 02-14-2024 12:06
    1. Emails are at an all time high.  As a way of communication, its become a full time job.
    2. At least 75% of the time is spent on emails.  As an owner and Licensed Title Agent, the emails can carry on before and after works hours as well. 

    Lorie Rhodes
    Owner/Licensed Title Agent
    Kleer Title, LLC
    Palm Harbor FL
    +1 (727) 674-0276

    ALTA Marketplace

  • 3.  RE: How Much Time Per Day Does Email Cost?

    Posted 02-15-2024 09:28

    Agree with you Lorie Rhodes!


                 Celebrating over 20 years ~ 2001-2023

    Protecting your treasure, one closing at a time!





    Cassandra Saunders, Operations Manager/Title Agent

    Treasure Title Insurance Agency, Inc.

    Email: [email protected]

    Phone: 407-654-8811       Fax : 407-654-4885

    12200 West Colonial Drive

    Suite 200B (inside TD Bank building)

    Winter Garden, FL 34787

    WARNING – FRAUD – Email hacking and fraud are on the rise to misdirect monies. Please call your title agent immediately using contact information found from an independent source, such as the sales contract or internet, to verify any wiring instructions received. We are not responsible for any wires sent by you to an incorrect bank account.

    NOTICE OF CONFIDENTIALITY: This e mail message is intended only for the person or entity it is addressed to and contains confidential and/or privileged material. If the reader of this message is not the intended recipient, you are notified that any use, copying or disclosure of this communication is strictly prohibited. If you receive this communication in error, kindly notify the sender and then delete it from your system. Thank You.    



    ALTA Marketplace

  • 4.  RE: How Much Time Per Day Does Email Cost?

    Posted 02-15-2024 11:19
    I would have to agree, probably about 75% of my day is spent on Emails, or replying to Emails, or providing what is requested in Emails.  I would say I get at least 200 Emails a day to my Email, not including what everyone else in the office gets in theirs.


    Prince A. Donnahoe IV, Esq.

    1401 N. University Drive, Suite 401
    Coral Springs, FL 33071
    (954) 438-4040 Office
    (954) 438-4438 Facsimile


    ALTA Marketplace

  • 5.  RE: How Much Time Per Day Does Email Cost?

    Posted 02-15-2024 18:55

    I probably get over 100 emails daily and spend about 75% of my time processing those emails

    Kimberly Trujillo
    Trinity County Title Company
    Weaverville CA
    +1 (530) 623-5591

    ALTA Marketplace

  • 6.  RE: How Much Time Per Day Does Email Cost?

    Posted 02-16-2024 08:35

    I receive a 200-300 hundred email per day in 3 email accounts. I spend less than 1 1/2 hours per day in my inbox.  I spend more time working on things that I have scheduled myself to do on my calendar and my email / task apps are the place where those things reside.  I think those things are very different since the latter is focused work and the former is often spinning in circles.

    My 2 work inboxes are zero at the end of the day.  My personal account is mostly junk / sales emails.  I am currently working on unsubscribing and making peace with the fact that there are some blogs I thought I would read but clearly will never.  I use folders to get things out of my inboxes. 

    For my work emails, I have scheduled time at the end of the day (1 hour) to clear everything out that is resolved or junk, folder what I do not want to delete but do not need to take any action on, and task anything that needs to be done - with a category so I am look at all of them together when I am planning time to handle them.

    I create rules that send some emails directly into folders if they are things I may want to monitor or may need to answer a question but for which I am not primarily responsible.  That requires trust in the people who are responsible.  If that is not true, I have the wrong person or the right person in the wrong position.

    Emails that are sent directly to me are flagged (by auto rule) and in my inbox.  When I have a few moments, I will reply and resolve those.  The flagging means I can ignore anything not flagged for now.  For the common / repeat questions, I have email signatures with text in them so I am not recreating the wheel answering the same questions over and over.  I also have access to all of my legal and contract documents available in the cloud.  I teach real estate CE classes and help cover closings when i am not doing that.  I am trying to figure out how to 100% ditch the laptop but there are still some things that require computer processing.

    I batch emails.  ALTA is probably the group that I receive the most general emails from.  I read them all at the same time once per week (Today!).  I categorize them, flag them and folder them.  Many of the articles listed are repeats.  Looking at similar emails together saves time and brain power.  For billpay items, I set a default day and adjust if that day does not work.  I take care of all payables items at once.  I do the same with "Waiting For" emails.  If following up is not appropriate at that time, I bounce it forward to the next week.  If I absolutely need a response earlier than the next week, I will set it for a different day.  I blind copy myself on emails I need a resolution to.  I categorize, flag and folder that email, not the email I am replying to, so that I can see the last correspondence and do not have to remember or search for my email response.  All of these categorized times are on my calendar at the top of the day (Payables on Mondays, ALTA on Fridays, etc).  When I plan the day, I move them into the right time or reschedule if that day is not going to work.

    It is honestly worth the time to come up with a plan that will work for your personality and style.  It takes less time than dealing with the things we missed and hunting for things in the amorphous blob that is our inbox. :-)

    Happy Friday (aka ALTA email day) everyone

    Cheryl King
    Founding Partner

    ALTA Marketplace

  • 7.  RE: How Much Time Per Day Does Email Cost?

    Posted 02-16-2024 14:22

    Will you come set up my email? 

    Aaron Baker
    Title Officer
    Guardian Northwest Title & Escrow
    Mount Vernon WA
    +1 (360) 424-0115

    ALTA Marketplace

  • 8.  RE: How Much Time Per Day Does Email Cost?

    Posted 02-15-2024 21:02

    notary here. Yesterday on the 14th,  I had a sellers signing. On the Alta and CD disbursement said the 16th. This sale had been scheduled, rescheduled many times. His first question to me, unusual but not out of the ordinary was are we closing today. His mortgage payment was due on the 15th and he had not paid it thinking this was a done deal.  I look up and he is texting his realtor.  She responds HALT the signing. I said, no we will keep signing and I will shred if need be. He reluctantly went along.  Finally he gets a text back to sign everything but the CD and Alta (which we already did, I switched out his copies) okay, then we get to that fuzzy form that has too many double negatives that he can't figure out  and I said let's call the TC - can't get her on  the phone because she's talking the the RE which we were still waiting on.  Sorry, long sorry, but in the end talked to TC, did my job, scanned and dropped before pickup.  I guess my point is if you can call talk and be done it's quicker than these back and fourth emails, texts etc. 

    Amy Tatusko
    Amy Tatusko
    Sterling VA
    +1 (703) 507-6693

    ALTA Marketplace